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At NE10 Vodka, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand how and when your order will be delivered.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- In case of high order volume or any delays, we will inform you via email.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times and shipping options are provided at checkout based on your location and selected shipping method.
- Delivery times are estimated and are not guaranteed, especially during peak periods or due to external factors beyond our control (e.g., postal or customs delays, severe weather).
Domestic Shipping
- We offer standard and express shipping options for domestic orders.
- Standard shipping typically takes 2-3 business days, while express shipping takes 1 business days.
- Please note that rural or remote areas may have longer delivery times.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can use this tracking number to check the status of your shipment on the carrier’s website.
Damages and Issues
- If your order arrives damaged, please contact us immediately atinfo@ne10vodka.co.uk with your order number and photos of the damaged item.
- We will assess the issue and provide a solution, such as a replacement or refund, if applicable.
Contact Us
- For any questions or concerns about your order or our shipping policy, please contact us at info@ne10vodka.co.uk
